Comments for e-commerce blog

Comment on How innovative mobile strategies will help drive Web sales this year by Sydney Bookkeeper

Sydney Bookkeeper — Thu, 25 Feb 2010 08:19:20 +0000

Great article. There is so much potential for apps. I think its going to become an important part of the digital marketing strategy.

Comment on iPad launch excites but presents online merchants with new hurdles by How innovative mobile strategies will help drive Web sales this year | e-commerce blog

Tue, 23 Feb 2010 16:42:05 +0000

[...] iPad launch excites but presents online merchants with new hurdles [...]

Comment on InstantService joins ATG to create a market-leading live help offering by Damion Hankejh

Damion Hankejh — Wed, 13 Jan 2010 15:33:41 +0000

Greetings Nina,

Thanks for the kind words and insights on the value of live help. As founding CTO of InstantService, I can recount many meetings with AT&T, Qwest, Nordstrom and others during our first year — each ending with prospective customers telling us, “We believe our customers prefer to call us in our contact centers [disconnect from their dial up Internet connection], and chat is free.” Times have certainly changed.

Congratulations on bringing a talented team and proven technology into your family. It is an honor to merge with ATG.

Kind regards,
Damion Hankejh

Comment on Web analytics enhanced by optimization services: Insights into marketing and e-commerce effectiveness by SEM Sensei

SEM Sensei — Thu, 03 Dec 2009 13:28:26 +0000

Interesting comments, thanks. In addition to the 3 customer issues you raise (which are all valid ones), I also see an urgent need for greater emphasis on analysis of visitor behavior after users arrive at a website – how and why they do what they do. In my experience, it’s visitor behavior within a website (and the resulting number of successful conversions) which is a key driver to measurable success for that site – and in particular incremental revenue.

SEM Sensei.

Comment on Let’s chat about live chat for the holidays by Jerry

Jerry — Wed, 02 Dec 2009 15:20:48 +0000

I was at that conference and could not agree more with Cid. She clearly understands what drives business online… the CUSTOMER.

Customers need assistance to get over the steps that hinder them from making a purchase, and I see huge value in Click to Call. I don’t understand why this is not on every site. It will be on mine.

Comment on Need a Commerce Platform? ERP Is Not the Answer by murat canturk

murat canturk — Sun, 04 Oct 2009 18:18:58 +0000

before we try to attach our e-commerce platforms to our mainsolutions much as ERP, commerce platforms etc. But today after ATG, we will try to attach that platforms to e-commerce platform.

Comment on Dropping the “e” in e-Commerce Platform by murat canturk

murat canturk — Sun, 04 Oct 2009 18:14:43 +0000

it is the best description I have ever heard It is the Commerce, everything is real and it works more efficiency than real world…

Comment on Attending the Internet Retailer Conference & Exhibition? We are too! by tmcfadyen@mcfadyen.com

tmcfadyen@mcfadyen.com — Sat, 13 Jun 2009 20:03:20 +0000

McFadyen Solutions will also be there!

Our booth will be close to ATG’s and we are presenting on June 17th at 12:15pm.

Our presentation will cover the eCommerce Ecosystem built around the ATG platform.

Comment on Would you build an ERP system? ok, well, how about an e-commerce platform? by ecommerceinsights.com Blog » Video: Gartner’s Gene Alvarez on cutting e-commerce costs

Mon, 18 May 2009 17:49:43 +0000

[...] Would you build an ERP system? ok, well, how about an e-commerce platform? [...]

Comment on Interview Series continues: Bazaarvoice on social commerce by Charlie

Charlie — Tue, 31 Mar 2009 10:38:10 +0000

Ratings and reviews are a great tool for retailers. BUT online ratings and reviews lie. There are four key ways in which they can be dishonest, you can read about them here: ratings and reviews lie