http://ecommerceinsights.atg.com Advice, opinions and observations about the world of e-commerce Wed, 03 Mar 2010 13:56:01 +0000 http://backend.userland.com/rss092 en http://ecommerceinsights.atg.com/2010/03/03/david%e2%80%99s-bridal-a-retail-case-study-on-outsourcing-proactive-chat/ http://ecommerceinsights.atg.com/2010/02/23/how-innovative-mobile-strategies-will-help-drive-web-sales-this-year/ http://ecommerceinsights.atg.com/2010/02/18/congrats-to-atg-customers-nominated-for-this-year%e2%80%99s-racie-awards/ http://ecommerceinsights.atg.com/2010/02/16/how-to-keep-up-with-evolving-social-commerce/ http://ecommerceinsights.atg.com/2010/02/12/using-live-help-to-capture-the-%e2%80%9cvoice-of-the-customer%e2%80%9d-at-the-moment-of-need/ http://ecommerceinsights.atg.com/2010/01/29/ipad-launch-online-merchants/ http://ecommerceinsights.atg.com/2010/01/19/are-you-ready-to-get-serious-about-going-direct/ http://ecommerceinsights.atg.com/2010/01/12/instantservice-joins-atg-to-create-a-market-leading-live-help-offering/ http://ecommerceinsights.atg.com/2009/12/23/ready-to-get-serious-about-going-direct-in-2010/ http://ecommerceinsights.atg.com/2009/12/16/engage-customers-at-the-right-time-with-online-live-help/